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Ordering
Information
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Why can’t I get a
final invoice total?
At this time BNA Books is
unable to tell you online what your final total is.
Once your order is placed on our home page, we then calculate tax,
shipping/handling, and your discount. We
will mail you an invoice that shows your final total.
If you pay by credit card, we will send you a confirmation that will
indicate your final total.
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Do I have to have a
purchase order number?
No you don’t. BNA Books
does not require a purchase order number.
Some companies, however, will not honor an invoice unless it is
associated with a purchase order.
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Why do I have to sign up
as a member?
When you sign up as a
member, the BNA Books website will retain your shipping and billing address
so you don’t have to re-enter your information each time you visit the
site.
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What do I do if I forget
my login information?
You
can call us at (703) 341-5777; send
us an e-mail at books@bna.com,
or click on the “Contact Us”
button and send us a message.
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What are my payment
options?
You can pay with a credit
card (Visa, MasterCard, American Express), or we will gladly bill you.
You can also prepay, if you prefer to mail in your order.
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Is my credit card
information secure?
Yes it is.
Our secure server
software encrypts all your personal information (including credit card
number, name and address) with 128-bit encryption, currently the most secure
encryption software available. This encryption prevents your information
from being read as it travels over the Internet. Additionally, most banks
either cover all the charges that result from unauthorized use of your
credit card or may limit your liability to a very small amount.
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How long does it take to
get my order?
If a book is in stock, your
order will be shipped the day after it is received via UPS Ground delivery.
Should you require your book overnight, please indicate a different
method of shipping when you place your order.
If a book is not in stock or not yet published, we will send you a
backorder invoice indicating that the book will be shipped as soon as it is
available.
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How do I update my mailing information?
You can send us an e-mail
at books@bna.com with any corrections to
your mailing information. Please include your account number. Or, you can click on the “Contact Us” button and send us
your updated information.
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How often
are
supplements
published?
Supplements are published as the laws
change and make it necessary to update a main
volume. Most of our supplements are published
annually.
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What is your
policy on reprinting parts of your
books?
Send a reprint request stating what
you would like to reprint and how many
copies will be made to Paul Kavanakudy,
Business Administrator, BNA Books, 1801
S. Bell Street, Arlington, VA 22202.
You can also fax your request to Paul
at (703) 341-1610.
We're tax exempt;
what can I do to stop my invoices from including taxes?
When mailing
an order, include a copy of your tax-exempt
certificate, or if you place an order by phone,
fax your certificate to (732)
346-1624.
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How do
I return a book?
If you're not completely satisfied with
your order, simply return it within
30 days of receipt for a full refund
or cancellation of all charges.*
Please include a copy of your invoice
or packing slip for proper credit. Returns
should be sent via UPS to: BNA Books,
Attn: Returns Department, 30 Mayfield
Avenue, Edison, NJ 08817.
*If a method other
than UPS Regular is requested for shipping
(overnight, etc.) BNA Books will not
refund shipping costs.
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